Review and comment guidelines

SolarOwnersHub.com publishes reviews and comments so homeowners can learn from each other. To keep them trustworthy we follow these rules, in line with the US Federal Trade Commission’s rule on consumer reviews.

What we publish

• Genuine experiences from customers of the company being reviewed.
• Positive and negative reviews alike – we never filter reviews by rating.
• Public replies from the company, labelled as such.

What we remove or decline

• Reviews by employees, relatives, competitors or anyone paid or offered something for the review.
• Reviews that are not about a real experience with the company.
• Personal information (addresses, phone numbers, account numbers), threats, hate speech, spam or links.

Our independence

Companies cannot pay to add, change or remove reviews or ratings. Some companies may be our partners for quote requests; that never affects reviews or ratings. See how we make money.

Verified customers

A “Verified customer” badge means the reviewer showed us evidence of being a customer, such as a contract or invoice. Unverified reviews are still genuine submissions that passed our checks.

Disputes

If you believe a review breaks these rules, email us with the page address. We review every report.